In the Handbook on Internationalisation of Higher education, there is one interesting article in its 3/2017 issue, which apart from that mainly consists of descriptions of the authors´ own programmes, experiences or views.
The interesting article is by Darla Deardorff on “Communicating Successfully Across Differences”; it provides a highly readable overview of dos and don’ts that are based on research. It has a few simple recommendations like “speak clearly”, “look for what was not said” and “check for understanding”. It also contains a checklist to get a better grasp of one’s own communication style (self-reflection is the beginning of wisdom as the saying goes) and ends with a list of 16 recommendations – called ‘strategies’- of which the last one is ‘cultural humility’: recognise and profess your limited understanding of other cultures – it helps!
Readers who can’t access the article my contact me at firstname.lastname@example.org.